Privacy Policy

Last updated: December 30, 2025

1. Who are we?

The gîte du Châtelet is a tourist accommodation located in Brabant Wallon.
The website accessible at https://www.le-chatelet.be is managed by Katia de Foy, who is responsible for processing the personal data collected via this website.

2. Data collected

We only collect data strictly necessary for:

  • managing bookings

  • communication with customers

  • sending information or newsletters (on a voluntary basis)

  • improving our website and services

Data you provide to us:

  • First name, last name

  • Email address

  • Phone number

  • Postal address (if required for invoicing or gift vouchers)

  • Information related to your stay (arrival time, specific requests, possible allergies)

  • Your responses to satisfaction surveys

  • Any information voluntarily provided via a form or message

Data collected automatically:

  • IP address and browsing data (via cookies)

  • Anonymous traffic statistics (Google Analytics or similar tools)

3. Purpose of processing

Your data is used exclusively to:

  • manage your booking and organise your stay

  • provide you with practical information related to your visit

  • improve the quality of our services

  • inform you about our offers, news or events (only if you have given your consent)

👉 Your data is never sold or rented to third parties.

4. Legal basis

Processing is based on:

  • your consent (forms, newsletter)

  • the performance of a contract (booking)

  • our legitimate interest in improving our services and communication

5. Data retention

  • Booking-related data: up to 3 years after the stay

  • Marketing data (newsletter): until you unsubscribe

  • Cookies: maximum 13 months

6. Your rights

No Data Protection Officer (DPO) has been appointed, but you may contact the website owner directly.
In accordance with GDPR, you have the following rights:

  • Access to your personal data

  • Rectification or deletion

  • Withdrawal of your consent at any time

  • Objection to certain processing

👉 Any request can be sent to: info@le-chatelet.be

7. Security

We implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal data.

8. Cookies

This website uses cookies to:

  • improve your browsing experience

  • measure audience anonymously

  • ensure the proper functioning of certain features (forms, booking)

You can manage your preferences at any time via the cookie banner displayed during your first visit.

9. Changes

This privacy policy may be updated at any time.
The most recent version is always available on this page.